UniTek Global Services Inc

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Digital Life Technician in Milwaukee, WI at UniTek Global Services, Inc.

at UniTek Global Services Inc

Posted: 9/8/2020
Job Status: Full Time
Job Reference #: J3R7LN5YT613CLXKDZ5
Keywords: repair

Job Description

Job Description

Job Summary: Digital Life Field Technicians are responsible for the design, installation, upgrade and repair of home security and automation systems.

Primary Responsibilities:

  • Ability to work independently
  • Provide technology service and support to all of our customers
  • Ensure the highest level of customer satisfaction, including educating customers on usage of the home security systems and remote control
  • Prepare for installations, upgrades, repairs and disconnects by reviewing work orders, gathering equipment, supplies and tools and coordinating schedules with customers by pre-calling customers to verify appointments and confirm customer receipt of equipment.
  • Plan installations by evaluating location, locating access and laying-out equipment and wiring plan.
  • Establish security systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards.
  • Conducts customer premise survey, makes recommendations on equipment placement, up-sells for complete protection, processes work order modifications and manages schedule impacts.
  • Stocking vehicle with necessary equipment on a weekly basis
  • Must be able to lift up to 80 lbs. on a regular basis

Other Functions/Responsibilities:

  • Other duties as assigned
  • Continuing to learn about new technology
  • Responsible for following all inventory processes correctly and accurately counting inventory

Experience:

  • 2-3 year experience in Home Security installation, electronics, CATV, telecommunications, or related field

Technical Skills

  • Working knowledge of hand tools and power tools
  • Basic computer skills and comfortable operating electronic devices
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Available for a flexible work schedule (weekends / holidays / evenings)
  • Licensed per state and local requirements for Security/Burglar Alarm and Fire Alarm (as required)
*CBD