The Salvation Army In the Midwest

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Emergency Lodge Social Worker

at The Salvation Army In the Midwest

Posted: 11/8/2019
Job Reference #: 12519

Job Description

  • Job LocationsUS-WI-Milwaukee
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview

    Who we are:

    Since 1979, the 120-bed Emergency Lodge, located at 1730 N 7th St. in Milwaukee, has provided emergency shelter to homeless individuals and families with children. More than 80% of residents successfully move from shelter to safe, affordable housing each year. Click here to learn more about the Emergency Lodge:

    Why work for us?

    • Above all else, the reward of seeing first-hand the impact we have on people by helping them succeed and create a positive change in their lives
    • Annual Employee Appreciation Party
    • Frequent employee potlucks
    • Generous paid time off benefits (vacation, sick time, personal time, and 10 paid holidays)
    • Flexible schedules and a casual dress environment
    • Tuition reimbursement
    • Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
    • Insurance benefits: excellent health, and dental, life, disability
    • Discounts available for Pet Insurance, auto, and home insurance


    About the role:

    The Emergency Lodge Case Manager provides case management services to eligible clients in which an individual's needs are identified and the psychosocial, habilitative and medical services designed to meet those needs are located, coordinated and monitored in collaboration with other professional staff. More specifically, primary responsibilities include:

    • Conducts casework interviews with clients, family members, service providers, employers and others to obtain information for formulating program/service eligibility and case status; generally within 72 hours of the client’s admission to the shelter.
    • Identifies psychosocial, economic and physical needs of clients; assesses and reassesses client's support systems, available community resources and other factors to plan, develop, and implement an appropriate service plan.
    • Develops and implements a case plan that presents intervention strategies to meet client needs including alternative placement, job training, socialization, nursing services, legal and medical intervention and financial assistance according to State and federal regulatory guidelines and budget limitations.
    • Refers clients to appropriate community medical, emotional, transitional and permanent housing programs, economic and social support organizations, job training programs, Protective Payee services, Children’s Center; advocates for or assists the client in obtaining such services.
    • Prepares complete and accurate case notes; writes correspondence, reports and other written materials; may prepare statistical reports and summaries; inputs data into HMIS.
    • Reviews all assigned cases on a scheduled basis to determine continuing need for services, and present in regular case review process.
    • Assists in transporting clients and advocating for them with public and private agencies.
    • Attends and actively participates in meetings with other community family shelter providers on behalf of The Salvation Army Social Services.
    • Works with the supervisor and the Milwaukee County Social Services Director to provide additional services for clients including the Back to School program, Coats for Kids, and Christmas Toy Shop.


    What we are looking for in you:

    Education: Bachelor’s in a Social Work field.

    Experience: Two years case work experience in a social service agency, or fieldwork; SOAR experience/training preferred

    Certifications: Wisconsin State Social Work license; valid Driver’s license


    Knowledge of:

    • Principles and practices of social work and case management techniques relevant to the services offered.
    • Federal regulations and state laws applicable to the programs.
    • Professional boundaries and ethics for licensed social workers.
    • Advanced interviewing skills.
    • Advanced psychosocial assessment skills.
    • Public and private social services providers within the community and community resources and programs available to clients with identified needs.
    • Collaborative case planning.
    • De-escalation and crisis intervention techniques.
    • Computer applications related to the work including strong skills in Microsoft Word and Excel, Internet and e-mail.
    • Record keeping principles and practices; correct business English, including spelling, grammar and punctuation.
    • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
    • Programs and eligibility requirements for the Social Security Administration, State Medicaid and Badger Care, County Social Service and Food Stamps, and other relevant programs.

    Ability to:

    • Analyze, interpret, apply and explain applicable complex laws, codes, regulations and procedures.
    • Assess cases appropriately and utilize the most appropriate community resources to provide effective client services.
    • Prepare clear and concise reports, correspondence and other written materials.
    • Use initiative and independent judgment within established procedural guidelines; organize own work, set priorities and meet critical deadlines.
    • Establish and maintain effective working relationships with those contacted in the course of work.
    • Communicate exceptionally well orally, in writing and over the telephone.
    • Strong organizational skills, with the ability to prioritize tasks