Snap-on Business Solutions

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Temporary Associate Service Support Analyst

at Snap-on Business Solutions

Posted: 12/28/2019
Job Status: Contract/Temporary
Job Reference #: 8968
Keywords: technical

Job Description

  • Job LocationsUS-WI-Kenosha
    Job ID
    2019-8968
  • Overview

    Snap-on Incorporated is seeking a Service Support Specialist in its I/T Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical and customer support for end users on several applications. This position is in a technical call center.

    If we are interested in moving forward with your candidacy, you may receive an email invitation from Spark Hire to complete a one-way video interview.

    Responsibilities

    This resource will handle support calls that come directly from employees of Snap-on. They will resolve Level 1 support issues, resolve application and connectivity issues, mail issues, etc. For issues the resource cannot resolve, they will engage/escalate to internal Snap-on resources as required.

    Qualifications

    This person must have:

    • the ability to install and trouble shoot network wireless cards from multiple vendors
    • the ability to understand software firewalls and configuration
    • excellent communication, organization and documentation skills
    • the ability to understand call queues and escalations
    • knowledge of web technologies
    • the ability to troubleshoot moderate PC problems
    • the basic understanding of synchronization utilities and remote assistance tools such as GoToAssist or GoToMyPc
    • a flexible work schedule (coverage ranging between 7amCST - 9pm CST with ability to rotate late shift)
    • knowledge in MS Office applications, Windows 7/10 and IE/Chrome/Firefox experience

    Hours for this position are Monday thru Friday 12pm - 9pm

    Snap-on offers a drug free work environment and welcomes all qualified candidates to apply. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.