Sendik's Food Market

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Dairy/Frozen Manager ($3,000 Sign-on Bonus!)

at Sendik's Food Market

Posted: 9/4/2020
Job Reference #: 3049
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Job Description

Bonus eligibility: In order to be eligible for the sign-on bonus, you must be active and employed for 3 months to receive the first increment of $1,500 and active and employed for 6 months to receive the second increment of $1,500

 

Job Summary

The Dairy/Frozen Manager will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility of the Dairy/Frozen Manager is to oversee associates, customer satisfaction and standards for the Dairy/Frozen Department. In addition, the Dairy/Frozen Manager plays a critical role in ensuring goals and metrics are consistently met throughout the department. As a part of the Sendik’s leadership team, the Dairy/Frozen Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

 

Attributes of a Sendik’s Associate

  • Customer-Minded; serve customers with a positive and sincere attitude, utilize the 10/4 rule and always thank customers for their business

  • Personnel-Minded; motivated to work within a team and to learn, grow, and share knowledge with others

  • Product-Minded; inspired to learn about our products, standards and upholding the quality of the products to best serve our customers

  • Detail-Minded; work efficiently, focused and maintain attention to detail

  • Consistent-Minded; understand the importance of accountability and integrity to the team, customers and the company

  • Open Minded; embrace, understand and be open to change, as well as, initiate and implement change to make an impact at Sendik’s

 

Duties/Responsibilities

  • Serve customers in the Dairy/Frozen Department while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business

  • Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints

  • Manage all areas of the Dairy/Frozen Department, consistently leading by example and applying effective management techniques

  • Ensure that the Dairy/Frozen Department is always full with the best quality products

  • Maintain department conditions, ensuring shelves are stocked, product is rotated and the department is clean and well organized

  • Actively work new product offerings onto shelves, while removing discontinued products

  • Maintain product tags to ensure products have the correct source of supply for ordering

  • Maintain and update weekly reports (purchasing and inventory)

  • Order inventory based on reports (shrink, overage, expired, etc.)

  • Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback

  • Create and maintain schedule; including schedule changes and time-off requests

  • Assist with unloading daily deliveries

  • Assist with maintaining back coolers, including taking cold temperatures at designated times

  • Create attractive Dairy/Frozen Department displays and end caps based on specific sales for the week

  • Communicate with Store Director/Assistant Store Director in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed

  • Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques

  • Attend store-level management meetings

  • Participate in additional training and leadership activities as directed

  • Operate, maintain and clean Dairy/Frozen equipment including, u-boats, flat carts and pallet jacks

  • Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

  • Assist with all other Dairy/Frozen Department duties as needed

 

Qualifications

  • Must be a minimum of 18 years of age due to required operation of Dairy/Frozen equipment

  • Ability to work in a colder environment

  • Prior grocery experience as well as leadership experience is required

  • Ability to successfully lead, coach, train, develop and motivate a team

  • Ability to provide clear direction and delegate responsibilities to a team after determining department needs

  • Strong understanding of department financials and the ability to manage budgets to meet financial goals

  • Strong knowledge of local and state health, sanitation and safety regulations

  • Ability to quickly adapt to changing conditions, priorities and circumstances

  • Ability to maintain composure, meet deadlines and work effectively under pressure

  • Ability to work effectively in a fast-paced environment

  • Excellent communication, organizational and planning skills

  • Ability to make independent decisions regarding department needs and priorities

  • Strong verbal and written communication skills

  • Strong sense of urgency, time management, prioritization and multitasking skills

  • Strong sense of team – ability to anticipate the needs of the team

  • Strong computer skills, working knowledge in Microsoft Office product suite and Google Products

  • Excellent attention to detail

  • Excellent problem-solving and conflict resolution skills

  • Exceptional customer service skills

  • Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts

  • Ability to stand, walk, lift, bend, push/pull for extended periods of time

  • Ability to lift up to 50 pounds