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Customer Service Representative - Bed Bug Service Consultant

at Rentokil

Posted: 8/23/2019
Job Reference #: 18876

Job Description

  • Job LocationsUS-WI-New Berlin
    Posted Date1 month ago(8/15/2019 4:14 PM)
    Technical Services
    Posting Type
  • Overview

    Customer Service Representative - Bed Bug Service Consultant

    Who are we?

    Locally headquartered in New Berlin, Wisconsin, Batzner is the most trusted pest control firm in Wisconsin. Though much has changed since its founding in 1946, a few things remain the same. Batzner still puts customers first with its Legendary Service promise, providing dedication to quality, continuous improvement, and making the pest-control experience easy, convenient and hassle-free. Batzner is proud to be a member of the Rentokil Steritech family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

    What does our Bed Bug Service Consultant do?

    • Embraces and champions Batzner's Organizational Core Values and Competencies.
    • Actively sells bed bug services, to residential clients and provide sales support to Commercial Account Representatives.
    • Supports existing customers regarding inquiries into services performed, including expectations of service, scheduling additional service calls, and quotations on additional services.
    • Receives, reviews, interprets and processes incoming written, telephone, or walk-in inquiries from customers regarding sales orders, quotations, availability, and delivery dates of company services.
    • Schedules regular services in order to meet contractual requirements.
    • Acts as backup to Residential Service Consultants as needed.
    • Set expectations and follows up with new customers to ensure satisfaction, thus building strong relationships.
    • Participates in sales and marketing events (e.g., trade shows).
    • Attends and participates in training to enhance job related skills.
    • Performs other duties as assigned or directed
    • Will be required to obtain any required industry licenses

    Must pass pre-employment background screen and drug test

    What do we offer?

    • World class training of the latest industry best practice
    • Growth potential
    • Great benefits - Medical, Dental, and Vision, Employer-matched 401(k)
    • Paid vacation, holidays, and PTO days
    • Short and long-term disability
    • Life Insurance

    What do you need?

    • High school diploma or GED, college preferred
    • Two years of experience in customer service
    • Experience with Google Suite
    • Ability to work before 8:00 a.m., after 5:00 p.m., and on weekends as needed
    • Strong attention to detail and willingness to learn.
    • Self-motivated with the ability to work independently
    • Excellent organization and time management skills.

    Additional Information

    We are Proudly an Equal Opportunity Employer!
    EOE AA M/F/Vet/Disability

    Link to Federal employment poster:
    Pay Transparency Nondiscrimination Provision