Lowe's Home Improvement

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Sales Floor Dept Supervisor-PRO SALES

at Lowe's Home Improvement

Posted: 5/31/2019
Job Status: Full Time
Job Reference #: 6286616
Keywords: sales

Job Description

Title - DO NOT EDIT
Sales Floor Dept Supervisor

Department
0692 - ProServices-BldgMat

Location #
2545

Job Description
Position SummaryThe Sales Floor Dept Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, managing performance, and ensuring adequate department coverage at all times. The Sales Floor Dept Supervisor has responsibility for both customer facing activities (e.g., greeting customer, clarifying needs and identifying solutions, closing sales) and non-facing activities (e.g., downstocking, inventory management, area recovery). The individual in this role ensures his/her area of the store is in-stock and customer ready at all times while inspiring engaging, customer-focused behavior and driving his/her team to achieve sales and margin goals. The Sales Floor Dept Supervisor must keep management informed, delegate and follow-up on daily tasks, and maintain a clean, safe and secure work environment. In addition to supervising associates in his/her own area, the Sales Floor Dept Supervisor must lead associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments.In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store, or serve as manager-on-duty (MOD).NOTE: The Pro Department Supervisor is responsible for all that is described above while supporting the unique service and merchandising needs of Pro customers. This includes driving execution of Pro sales and service strategy throughout the store, taking lead on the store s top Pro accounts, and coaching/training Pro associates in the store to effectively drive Pro sales and ensure the desired Pro customer experience is delivered. Job RequirementsThis is an hourly full time role generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon, and evening availability any day of the week. Requires physical ability to move large, bulky and/or heavy merchandise with or without a reasonable accommodation. Also requires physical ability to perform tasks that may require prolonged standing, sitting, and/or walking with or without a reasonable accommodation.Minimum Qualifications High School Diploma and 3 years of experience in a retail environment OR 5 years of experience in a retail environment 1 year of experience in customer service 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor) Experience providing direction or supervision to teams (with or without direct report responsibility) Experience supporting or participating in the process of training, mentoring and developing associates Experience working cross-functionally Strong working knowledge of Microsoft OfficePreferred Qualifications 3 years of retail customer service experience 3 years of experience supporting the unique needs of Pro customers (for Pro Department Supervisor) Experience in a leadership role with direct report responsibility Experience working in the home improvement retail sector Experience working in a fast paced, dynamic retail environment Experience in key carrying role with manager-on-duty responsibilities

Job ID
1583200BR

Employment Type I
Regular

Line of Business
Store

Job Category
Store Management

City
Delavan

District
DISTRICT - 01286

Employment Type II
Full-Time

Job Posting Title
Sales Floor Dept Supervisor-PRO SALES

Zip Code
53115

State
WI

Location Name
Delavan, WI

Location Address
2015 E. Geneva Street

EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.