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Account Manager

at CVS Health

Posted: 10/9/2019
Job Reference #: 1115091BR
Categories: Retail, Sales
Keywords:

Job Description

Job Description
This position will require heavy travel in Wisconsin as well as occasional out of state travel.

Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation.

Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.

The Account Manager is primarily responsible for providing routine scheduled services to assigned long term care facilities and owning immediate issue resolution in those facilities. Other responsibilities include conducting customer training and driving utilization of key Omnicare programs and services, meeting customer activity quotas and using CRM technology to ensure appropriate customer actions and follow up.You will provide quality service through collaboration, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of customer needs in accordance with customer agreements

You will:
* Build strong client relationships by consistently delivering client interactions that develop trust and show value
* Develop cadence of regular, proactive client meetings to establish strong connectivity with key stakeholders; deliver quarterly Executive Reviews to facility leadership to review business deliverables and evaluate new opportunities
* Minimize at risk accounts and resolve customer issues immediately and communicate early warning signs of potential issues
* Conduct customer training to support roll-out of services and in-house programs
* Drive use of service by promoting programs and improve service opportunities
* Meet weekly customer contact activity quotas to ensure customer retention within an assigned territory
* Collaborate with Operations, Sales, Consultant Pharmacists and appropriate corporate functions to meet overall site goals and objective of improving customer experience
* Use existing customer relationships to promote and drive organic growth
* Represent Omnicare by attending trade shows, conferences, and customer or industry related events to build network and market services
* Participate in customer retention activities including, but not limited to, deep dives and calendar calls
* Follow all applicable government regulations including HIPPA, display behavior which exemplifies employee code of conduct guidelines

Our organization offers a competitive benefit package including vacation paid time off, holiday/sick time,health/dental/vision insurance, work/life balance, employee discounted stock purchase program, 401K, tuition reimbursement and employee discounts at all CVS stores.

Required Qualifications
* At least two (2) years of experience in customer-facing positions
* Ability to travel up to 75% of time, including overnights

Preferred Qualifications
* Long Term Care industry experience
* Knowledge of pharmacy operations and processes
* Proficient in Microsoft Office to include Word, Excel and PowerPoint

Education
* Bachelor's degree or equivalent required.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!