CSM Corporation

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at CSM Corporation

Posted: 1/25/2020
Job Status: Part Time
Job Reference #: 1eedc4e8-843b-4f7d-8725-134efb980dd6
Keywords: customer, service

Job Description

This position is responsible for assisting guests with their luggage needs, providing transportation, information and assistance in a friendly, courteous, and professional manner. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Follows CSM high standards of quality to ensure guest satisfaction.

•Anticipates and responds to guests in a friendly and positive manner.
•Responsible for providing the highest level of service by assisting guests with their luggage needs, providing transportation and information on daily functions, hotel property, local attractions, and hours of operation of hotel outlets and services.
•Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
•Understands and follows CSM guest service recovery program.
•Fill out all required logs and complete safety checks of the vehicles.
•Ensure there is gas in the vehicle and that it is clean and presentable by picking up trash and periodically going through a car wash.
•Responsible for proper use and basic maintenance of hotel vehicle, all equipment and supplies, and adheres to cost controls to reduce expenses and waste.
•Plan to ensure avoiding unnecessary trips.
•Responsible for the safe operation of hotel vehicle, and adheres to all applicable traffic laws.
•Responsible for completing the following checks: preventive maintenance, DOT, and required safety equipment.
•Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
•Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
•Produces required volume of work by planning, organizing and prioritizing work duties.
•Adheres to CSM general work rules and department procedures.
•Attends all required department and hotel meetings.

Competencies/Skills Required: Prior hotel and/or related guest service experience preferred. Current and valid drivers’ license with safe driving record required. Must have appropriate class of driver’s license based on hotel vehicle requirements, and must be a minimum of eighteen (18) years of age for insurance purposes. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED preferred.

Physical Requirements: Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift.