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Part Time Customer Service Support Agent

at Cielo

Posted: 5/5/2019
Job Status: Part Time
Job Reference #: 7712

Job Description

  • Job LocationsUS-WI-Brookfield
    Posted Date1 month ago(4/17/2019 5:09 PM)
    Job ID
    2018-7712
  • Overview

    Are you ready to accelerate your career? Join Cielo as an HR Support Contact Center Agent! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!

    Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

    This is a limited term employee (LTE) position. LTE means that the duration of this assignment is based on the needs of the client, however there is no end date in mind and overall this is a great role to enter the world of recruiting and offers a great deal of growth potential!

    The HR Support Contact Center Agent delivers customer service more like Cielo and less like everyone else. The Impression Center Agent enhances our clients’ candidate interactions with a team dedicated to immediate availability, single call resolution, and unprecedented responsiveness.

    Responsibilities

    • Provide “We Become You” seamless customer support to candidates via phone, live chat, voicemail, and email.
    • Develop in-depth knowledge and functional command of multiple applicant tracking systems.
    • Utilize critical and innovative thinking to troubleshoot issues and offer resolutions.
    • Adapt communication style to different demographics.
    • Promote service excellence through courteous, patient, and gracious interaction.
    • Drive impression to resolution with internal sense of urgency, control of conversation, and active listening.
    • Leverage resources to provide thorough and accurate information to candidate.
    • Use judgment to escalate to proper party when needed.
    • Follow through on unresolved candidate inquiries to close the loop.
    • Work to elevate the level of efficiency and service through collaboration, examining current processes to determine room for improvement, and suggesting best practices.
    • Perform monthly sweeps and an annual audit of assigned tabs on shared resource.
    • Other duties as assigned.

    Qualifications

    Education:

    • High School diploma or equivalent required. Associate’s degree strongly preferred.

    Experience:

    • Minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.
    • Must be willing to work 15-30 hours per week.

    Functional/Technical Knowledge, Skills and Abilities Required:

    • Proficiency with the Microsoft Office suite, including Outlook and Excel.
    • Typing skills with a minimum of 40 WPM.

    Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.

    Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at +1 877 797 3379 or at talent.acquisition@cielotalent.com