Job: Clinical Office Assistant - Job #: 65218BR

Imagine Yourself Here:

A place to be your best! At Aurora Health Care we believe that each of us can use our knowledge, experience and creativity to find better ways of providing patient centered care. We're a non-profit organization with a clear vision. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. At hospitals, clinics, pharmacies, offices and home care agencies throughout eastern Wisconsin, we're finding better ways.

Better choice. Better career. Better life.

Job Title

Clinical Office Assistant

Building Code

SL-Aurora St. Luke's Medical Center

Address

2900 W Oklahoma Ave

City

Milwaukee

# Hours Per Pay Period (Bi-weekly)

80

Schedule

8:00-4:30 pm

Req # (optional)

65218BR

Explore a Career In

Cardiology

Job Description

*Greets patients and visitors in a prompt, courteous, and helpful manner and responds to routine requests for information.

*Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.

*Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.

*May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

*Assembles, copies, releases patient medical records. Works with Medical Records Department regarding requests for notes.

*Creates basic reports, generates existing reports, and distributes reports as needed.

*Opens, sorts, and distributes mail, and department documents efficiently.

*Collects insurance co-payment at time of visit.

*Completes referrals, tracks and follows up on need for re-authorizations, processes patient registration, and obtaining needed information.

*Operates and maintains office equipment (fax, printer, photocopier) and may order office supplies.

*May schedule and maintain calendar of appointments, meetings, and travel. May coordinate related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.

General Qualifications

*High School education or equivalent.

*Ability to effectively route calls, greet patients, and maintain a schedule of appointments/meetings.

*Computer Skills: Must have basic skills in the use of the Microsoft Office (Excel, and Word) or similar products.
oDemonstrated ability to use word processing and spreadsheet software, and create simple documents/reports.
oDemonstrated ability to maintain, track and enter data in a database and/or spreadsheet software.
oAbility to effectively communicate using the internet (i.e. Lotus Notes or a similar program).

*Demonstrated ability to operate standard office equipment.

*Demonstrates organizational ability, and attention to detail and accuracy.

*Ability to effectively communicate (written, and verbal), build rapport, and relate to all kinds of people.

Desired Qualifications

Cardiology experience a plus!

Discover the Benefits:

Imagine a workplace where you are valued for Finding Better Ways and are offered flexibility, mobility and growth through a wide range of career options. With Aurora you'll find a diverse and comprehensive blend of benefits designed to make your life better both inside and outside of the workplace.