Job: Supervisor Customer Service Clinic Aurora St. Luke's Cardiology - Job #: 65220BR

Imagine Yourself Here:

A place to be your best! At Aurora Health Care we believe that each of us can use our knowledge, experience and creativity to find better ways of providing patient centered care. We're a non-profit organization with a clear vision. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. At hospitals, clinics, pharmacies, offices and home care agencies throughout eastern Wisconsin, we're finding better ways.

Better choice. Better career. Better life.

Job Title

Supervisor Customer Service Clinic Aurora St. Luke's Cardiology

Building Code

SL-Aurora St. Luke's Medical Center

Address

2900 W Oklahoma Ave

City

Milwaukee

# Hours Per Pay Period (Bi-weekly)

80

Schedule

M-F; 8:00AM - 5:00PM

Req # (optional)

65220BR

Explore a Career In

Cardiology

Job Description

Imagine yourself working with this team… We are currently seeking a Supervisor Patient Service who is enthusiastic about providing exceptional patient care. The ideal individual will supervise the day-to-day operations of the patient service, registration and reception functions ensuring effective and efficient operation from staff members and prompt provision of service to patients and visitors. In this position, you will be able to be at your best in a fast-paced environment focused on teamwork and putting the patient first. Imagine yourself… Supervising the day-to-day activities of the reception, registration and scheduling functions to ensure a high level of productivity. Providing for ample staffing and coverage within areas of responsibility. Monitoring staff interactions and documentation for quality assurance.
Establishing and maintaining physician schedules.
Ensuring accurate compilation of patient registration information, including data related to patient demographics, third party insurance information and referral data.
Supporting the planning, organizing, and implementation of system changes and improvements.
Serving as a resource for staff in resolving complex patient questions, concerns and issues. Working closely with leadership and staff to resolve patient concerns and complaints.
In collaboration with manager, developing, updating and implementing policies and procedures to ensure safe and efficient flow of operations.
Collaborating with clinical leadership and other site management to provide pertinent information for the purpose of patient registration, scheduling, insurance verification, insurance billing and day-to-day problem solving.
*Working collaboratively with staff, providers, leads, and other supervisory personnel. Representing the department at intradepartmental meetings and functions.
*Providing input into the operating, personnel and capital budget processes for areas of responsibility and is accountable for operating within that budget.
*Performing human resource responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, salary adjustments, resolution of employee concerns, disciplinary counseling, terminations, and employee morale.

General Qualifications

*High school diploma or equivalent.
*Knowledge, skills and abilities required to perform this job are typically acquired through a minimum of five years of progressively responsible experience in customer service for a large or multi-site physician practice that includes experiences in automated patient registration, physician referral processes and third party insurance guidelines.
*Proficient computer skills; in the use of physician practice management software applications for scheduling and registration, Microsoft Office Suite or similar products, and electronic mail.
*Ability to multi-task and manage projects accurately and efficiently.
*Excellent leadership, organization, and human relations skills.
*Excellent written and oral communication skills. Ability to effectively communicate with a variety of patients, visitors, staff and leadership.
*Exceptional customer service and problem resolution skills.


Discover the Benefits:

Imagine a workplace where you are valued for Finding Better Ways and are offered flexibility, mobility and growth through a wide range of career options. With Aurora you'll find a diverse and comprehensive blend of benefits designed to make your life better both inside and outside of the workplace.