Job: Operations Specialist

Operations SpecialistManages and maintains client cost information for purposes of presenting realized and unrealized gains or losses on Premier client statements, portfolio valuations, 1099s and Company OnLine. Manages the testing process used to identify and resolve issues with client statements.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Review client holdings for accuracy.
2. Research and contact companies for the tax opinions related to reorganizations. Ensure that reorganizations (i.e., name changes, mergers, spin-offs, tenders, etc.) are properly reflected in client holdings by processing the Daily HOLD Exceptions reports, updating HOLD and managing updates with our external vendor.
3. Answer questions from and resolve problems identified by Sales and Operations personnel regarding cost basis (HOLD) or statements.
4. Verify statement information. Statements are reviewed the Monday before month end and the day following the last business day of each month for any errors that may exist due to programming changes that occurred.
5. Manage the statement testing process by coordinating the testing with our vendor and Client Services. Create and explain test scripts to Client Services. Organize their findings and communicate any issues to our vendor.
6. Update various Excel spreadsheets and Access databases pertaining to statements and client holding information.
7. Create reports in AS400 Query for Financial Advisors and other departments within Operations to assist them with special projects.
8. Verify account information available through our website. Test all programming changes to verify data is accurate and perform other duties as assigned
QUALIFICATIONS REQUIRED:
1. Bachelor's degree in business and at least 3 years of prior customer service or financial industry experience required.
2. Excellent analytical and communication skills (verbal and written)
with the ability to prioritize and handle large volume of detail with accuracy and reliability. 3. Working knowledge of word processing and spreadsheet applications (preferably Microsoft Word and Excel).
4. Basic data entry skills with a high level of accuracy.
5. Good problem solving and organizational skills.