Job: Call Center Team Lead

Call Center Team Lead

Responsible include but are not limited to:
- Answering telephone call inquiries
- Generating service requests and promoting products and services.
- Additional leadership responsibilities will include scheduling
- Maintaining staffing coverage reporting metrics
-Meeting defined service levels
-Training and mentoring other team members
-Monitoring performance and conducting performance reviews
-Will be required to also perform project-related tasks and will often be asked to document and test new and current procedures utilizing Lean principles.
-Proficient typing skills and experience with computer office applications are essential.

This position relies on instructions and pre-established guidelines to perform the functions of the job. The person in this role will be responsible for interfacing with the Global Call Center to insure all processes are communicated and executed properly.