Job: Registered Nurse Call Center - Job #: 64645BR

Imagine Yourself Here:

A place to be your best! At Aurora Health Care we believe that each of us can use our knowledge, experience and creativity to find better ways of providing patient centered care. We're a non-profit organization with a clear vision. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. At hospitals, clinics, pharmacies, offices and home care agencies throughout eastern Wisconsin, we're finding better ways.

Better choice. Better career. Better life.

Job Title

Registered Nurse Call Center

Building Code

WQ-Aurora Advanced Healthcare, West Mequon Clinic

Address

6425 West Mequon Road

City

Mequon

# Hours Per Pay Period (Bi-weekly)

74

Schedule

Wk1 Monday 4:45pm to 12am or Friday 4:45pm to 12am, Wk2 Saturday and Sunday 4pm to 12am, and also a 40hr /pay period position of Wk1 Monday, Tuesday, Thursday 5 to 11pm, Wk2 Friday 5 to 11pm, Saturday and Sunday 8 to 4pm

Weekend Hours:

Saturday and Sunday 4pm to 12am.
Holiday rotation as required.

Req # (optional)

64645BR

Explore a Career In

Call Center

Job Description

Imagine yourself....
Providing telephone triage service, utilizing adult, pediatric and women's health algorithms. Assessing, planing and refering patients to primary care providers, and healthcare facilities after hours. Educating callers and giving immediate care advice to patients.

*Performing nursing assessments to triage calls, prioritizing by level of importance and providing guidance to patients.

*Performing nursing care based on patient assessment; following physician orders and department policies and protocol.

*Collaborating with physicians and health care team members in the assessment, planning, and evaluation of patient's care.

*Providing education and training to patients and staff, responding to emergencies and acts as a resource to other personnel.

*Providing guidance to patients regarding health problems, symptoms or concerns. Appropriately triages and refers for intervention. Coordinates care with outside agencies including hospitals, pharmacies, extended care facilities.

*Providing scheduling of appointments, procedures, tests and medication refills.

*Educating patients on their needs.

General Qualifications

 Current Registered Nurse (RN) license granted by the State of Wisconsin.

 Knowledge, skills and abilities required to perform this job are typically acquired through a minimum of three years of progressively responsible experience in nursing including triaging patients.

 Knowledge of nursing theory and pathophysiology and care.

 Demonstrated knowledge of medications.

 Excellent computer skills.

 Must have attentive listening skills.

 Excellent communication, and organizational skills.

 Telephone communication skills with empathy, respect, restatement, using open-ended questions.

 Must have the ability to make critical independent decisions, pay close attention to detail and prioritize appropriately.

 Must have superior customer service skills.

Discover the Benefits:

Imagine a workplace where you are valued for Finding Better Ways and are offered flexibility, mobility and growth through a wide range of career options. With Aurora you'll find a diverse and comprehensive blend of benefits designed to make your life better both inside and outside of the workplace.